Privacy Policy

1. Data Controller

The controller of your personal data is:

2. What Data We Collect

Data you provide via forms:

• Contact form: name, email address (optional), phone number (optional), subject, and message.
• Service reservation form: person type, full name, phone number, email address, vehicle information (model, chassis number, registration plate), preferred date, visit reason, service type, and comments.

When you submit a form, your IP address is also recorded for security and rate-limiting purposes.

Data collected automatically:

When you browse our website, we collect anonymized analytics data to improve our services. This includes: pages visited, session identifier (randomly generated, not linked to your identity), referring website, device type (desktop/mobile/tablet), and browser information. This data is stored in our own database and is not shared with any third party. Analytics data is automatically deleted after 90 days.

3. Purpose of Data Processing

We process your personal data for the following purposes:

• To respond to your inquiries submitted through the contact form.
• To process and manage service appointment reservations.
• To improve our website and understand how visitors use it (anonymized analytics).
• To protect our website from spam and abuse (rate limiting, honeypot protection).

4. Legal Basis

We process your data based on the following legal grounds under the Law on Protection of Personal Data of BiH (ZZLP):

• Consent: When you submit a form, you explicitly consent to the processing of your data for the stated purpose.
• Legitimate interest: Website analytics and security measures serve our legitimate interest in maintaining and improving our services.

5. Data Retention

• Analytics data: Automatically deleted after 90 days.
• Contact form and service reservation submissions: Stored until manually deleted by our staff, as they may be needed for ongoing customer communication.

You may request deletion of your data at any time (see section 7).

6. Third-Party Services

Our website uses the following third-party services:

• Google Maps: Embedded on our Contact page to show our business locations. When this page loads, Google may set cookies and collect data according to Google's Privacy Policy.
• YouTube (privacy-enhanced mode): Video embeds on certain pages use youtube-nocookie.com, which limits tracking by YouTube/Google.

We do not use Google Analytics, Meta (Facebook) Pixel, or any other third-party advertising or tracking services.

7. Your Rights

Under the Law on Protection of Personal Data of BiH, you have the right to:

• Access: Request information about what personal data we hold about you.
• Correction: Request that inaccurate data be corrected.
• Deletion: Request that your personal data be deleted.
• Objection: Object to the processing of your personal data.

To exercise any of these rights, please contact us at info@turbo-trade.com or call +387 (0)33 766-510.

If you believe your data protection rights have been violated, you have the right to file a complaint with the Agency for Personal Data Protection of BiH (AZLP BiH) at www.azlp.ba.

8. Cookies and Storage

Our website uses minimal cookies and browser storage:

• Authentication cookie (auth-token): Used only for staff login. Not set for regular visitors.
• Session storage (_tt_sid): A temporary session identifier used for analytics. This is stored in your browser's session storage (not a cookie) and is automatically cleared when you close the browser tab.
• Google Maps cookies: When you visit our Contact page, Google may set its own cookies through the embedded map.

We do not use any advertising, marketing, or third-party tracking cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.